People Counting Blog

UK Retailers Struggling to Connect with Consumers, Create Unique Experience

Posted by Allen Haynes on Mar 23, 2017 12:43:37 PM

UK retailers must innovate and optimize their operational capabilities to deliver a streamlined customer experience to shoppers. This is the call-to-action to the retail industry after only 40 percent of UK shoppers believe retailers are providing “good or great” customer service, according to a recent report from the research firm Zeta Global.

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U.S. Holiday Sales Expected to Rise, Seasonal Hiring Remains Strong as Retailers Prepare for Busy Shopping Season

Posted by Allen Haynes on Oct 14, 2016 4:35:02 PM

In-store sales are expected to increase 3.6 percent to $655.8 billion, an increase over last year’s $626 billion, according to the National Retail Federation (NRF). And most of those sales will come from inside the store.

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Data Drives the New Age of Retail Customer Experience

Posted by Allen Haynes on May 17, 2016 3:08:17 PM

Despite what you may think, today’s malls are not going out of style – in fact, malls and shopping centers are smarter and more customer-centered than ever before.

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4 Important Facts About Retail Customer Experience

Posted by Allen Haynes on Apr 5, 2016 2:31:34 PM

The retail marketplace has always been highly competitive; but the ongoing growth of online retailers have now snatched a huge proportion of customers away from traditional high streets and shopping centres. As a result, competition to encourage shoppers back into stores is now fiercer than ever.

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Brick and Mortar, Customer Experience Keys to Retail Success

Posted by Paul Fulton on Jul 27, 2015 5:24:47 PM

Shoppers still want to touch products and receive a great, in-store customer experience, according to a recent story from PRWeek.com. In the article, executives from retail juggernauts Bonobos and Warby Parker said although online shopping has become widely popular, a vital key to their brands’ success is having a brick-and-mortar location where customers can interact with associates and the products.

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U.S. Shoppers Want More Seamless In-Store, Online Experience

Posted by Paul Fulton on Jun 11, 2015 2:13:10 PM

U.S. shoppers plan to make more purchases from brick-and-mortar locations, but retailers need to improve the in-store experience and be consistent across channels, according to a recent study by Accenture. Nearly 28 percent of the respondents say they plan on increasing their in-store purchasing – up from 21 percent in 2014 – but want stores to offer the same convenience of online shopping.

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Holiday Hiring to be Highest since 1999 as Retailers Prepare for Busy Shopping Season

Posted by Paul Fulton on Oct 20, 2014 4:53:00 PM

U.S. retailers are projected to hire more than 800,000 temporary employees for this year’s holiday season, the most since 1999, according to Challenger, Gray & Christmas.

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Retailers Are Embracing Omnichannel Shopping Experience Strategy

Posted by Paul Fulton on Sep 5, 2014 5:18:00 PM

More than 70 percent of U.S. retail executives say they are adopting omnichannel strategies to link shoppers’ in-store experience with websites, mobile apps, and social media platforms, according to the KPMG 2014 Retail Outlook Survey. 

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Brick-and-Mortars Must Innovate as Ecommerce Sales Continue to Rise

Posted by Paul Fulton on Aug 29, 2014 4:02:00 PM

Ecommerce sales hit an all-time high of $263.3 billion in the United States in 2013, an increase of 16.9 percent over 2012, and is expected be an estimated $294 billion in 2014, according to PricewaterhouseCoopers. Early projections show online sales could approach $414 billion by 2018.

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People Counting Intelligence Could Turn Tide for Gloucester’s Shrinking Superstore Crowds

Posted by Paul Fulton on Jul 10, 2014 5:52:00 PM

Some discount superstores in Gloucester may have begun to notice less footfall traffic, as shoppers in the area have begun turning to independent and smaller retailers.

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