Supermarket Queue Management
Real-time queue monitoring
Nobody likes queueing. They are proven to negatively impact customer experience, basket size and loyalty rates. Our solution fixes this.
Using our industry leading people counting sensors we can quantify queue demand in real-time. We combine this with our vast experience and clever algorithms to also predict future queue volumes and required staffing levels.
These automated alerts to open or close checkouts direct staff to where they are most needed, ensuring customers receive the best experience whilst the checkouts are operated as efficiently as possible.
Optimize staffing costs
Labor and staffing costs can be reduced or optimized by matching the number of checkout staff to the actual demand at the checkout; and by re-deploying labor that isn't required to perform other tasks within the store.
Reduce customer wait time
Research has shown that 56% of people will not return to a store after a bad queuing experience. By implementing a queue management system, staff can be allocated efficiently to provide a consistent level of service.
Improve customer service
By intelligently allocating staff to where they are required, a queue management system can ensure customers are served quicker, giving them a better service and increasing customer retention and shopping frequency.
Increase customer loyalty
Increase basket size
Our experience of working with grocers all around the world, has shown that installing a queue management system can increase basket size and average transaction value as customers are more likely to spend more time browsing and choosing items.
Fast ROI - typically less than 1 year
A complete queue management solution
Grocers and supermarkets all over the world use Irisys' supermarket queue management systems to optimize their front end service and, by working closely with them, we have developed a range of innovative tools.
Lane management
The Irisys Enterprise Lane Management System (sometimes called ELMS for short) reports the key analytics at the heart of the queue management solution.
It gives you the ability to monitor checkout performance in near real-time which enables you to measure of the impact of new initiatives, calculate ROI, identify areas for improvement, and compare across stores, regions, or countries.
ELMs gives you an objective measure for fact-based decisions on staff scheduling. It makes big savings possible, whilst at the same time improving customer service and satisfaction.
Queue predictor
One of our most innovative queue management software systems, the predictor tool gives checkout supervisors a chance to prepare for anticipated increases in demand for checkouts, based on data from around the store.
It enables new lanes to be opened to cope with imminent increases in demand, and gives advanced notice so that staff can be redeployed from checkouts to other tasks.
It allows stores to make the most out of a small workforce, and means that customer waiting times can be massively reduced.
Store data system
The store data system acts as a hub for all the hardware and software within the store.
Information is can be displayed via a browser based dashboard, via a display in-store, or sent out to hand-held devices for staff to be alerted to developing situations.
It gives flexible access to data at all levels of staff hierarchy, and many stores also use the display to give customers updates about waiting times, improving the customer experience.
Lane scheduler
The lane scheduler tool gives managers a chance to anticipate their staffing requirements weeks in advance.
Based on past data and the best estimates of future traffic, lane scheduler helps you to plan the number of staff members you will need and their deployment patterns across the store.
This gives management teams a structured approach to scheduling whilst enabling labor cost optimization and improving customer service.
Introducing Vector 4D
Our industry leading people counting sensor that makes all this possible.
Vector 4D leverages our decades of people counting experience and has been specially designed for maximum performance and counting accuracy.
Queue management success stories
Faster checkout creates customer loyalty at Kroger
Enabling Morrisons to do more of the things that matter for their customers
Intelligent queue management builds sales at Tesco
Irisys are people counting experts
10billion+
people counted annually
500,000+
sensors deployed globally
26
years of experience
Connect with us
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