All supermarkets are looking for greater operational efficiencies whilst giving their customers the best possible experience.
Customers strongly prefer shopping in supermarkets and grocers where they don't have to waste time in queues. A queue management system can reduce queues through more efficient staff deployment, which in turn provides major staff productivity gains and lowers costs.
Even the most experienced checkout supervisor can't be everywhere at once. They can't measure the numbers of shoppers entering or making their way through the store, they can't see all the checkouts at the same time and they can't accurately measure the numbers of customers moving through the checkouts over time.
An Irisys electronic queue management system can.
Labour and staffing costs can be reduced or optimised by matching the number of checkout staff to the actual demand at the checkout; and by re-deploying labour that isn't required to perform other tasks within the store.
Research has shown that 56% of people will not return to a store after a bad queuing experience. By implementing a queue management system, staff can be allocated efficiently to provide a consistent level of service.
By intelligently allocating staff to where they are required, a queue management system can ensure customers are served quicker, giving them a better service and increasing customer retention and shopping frequency.
A quick and efficient checkout experience is a way to grow the loyalty of customers as they are more inclined to visit stores where they know they don't need to spend a long time queuing.
Grocers and supermarkets all over the world use Irisys' retail queue management systems to optimise their front end service and, by working closely with them, we have developed a range of innovative tools.
The Irisys Enterprise Lane Management System (sometimes called ELMS for short) reports the key analytics at the heart of the retail queue management solution.
It gives you the ability to monitor checkout performance in near real-time which enables you to measure of the impact of new initiatives, calculate ROI, identify areas for improvement, and compare across stores, regions, or countries.
ELMs gives you an objective measure for fact-based decisions on staff scheduling. It makes big savings possible, whilst at the same time improving customer service and satisfaction.
One of our most innovative queue management software systems, the predictor tool gives checkout supervisors a chance to prepare for anticipated increases in demand for checkouts, based on data from around the store.
It enables new lanes to be opened to cope with imminent increases in demand, and gives advanced notice so that staff can be redeployed from checkouts to other tasks.
It allows stores to make the most out of a small workforce, and means that customer waiting times can be massively reduced.
The Irisys Vector 4D has an unrivaled count accuracy with impressive features such as staff detection and dwell time measuring.
Coupled with the ability to connect multiple units to cover wide openings, this IoT device helps smart retailers go beyond people counting and optimise their customer experience.
And it does this anonymously, protecting staff and customer privacy!