56% of people will not return to a store after a bad queuing experience (Omnico). Without exception, every Irisys QM implementation has proven to deliver a return on investment in less than 12 months – ensuring a consistent level of service at the lowest possible cost.
With competition from online retail only increasing, it’s vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience with grocers operating thousands of stores all over the world shows that reducing the waiting times for customers at checkout can have a number of other positive effects on the business, including:
When customers know that they are going to be served quickly and easily they are more inclined to visit a store in the first place, and more likely to spend time browsing and choosing items. The retailer is also able to use the predictor tool to anticipate demand and also redeploy labour that isn’t needed at the checkouts to perform other tasks, so that savings can be made.