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There when you need us

Our dedicated team of highly experienced and fully trained customer support and technical specialists are there for you.

With teams based in the UK and USA, we are able to provide extended coverage – giving you help when you need it.

We also have a range of other resources available to assist you:


Partner portal

We have created a central place where you can access all our resources from technical specifications to images for marketing purposes and everything in between. This is also where we have our e-learning training environment, making learning flexible and keeping your skills current, and an FAQ section as a first port of call for technical questons.


Project support

Whether it is at the start of a project or at the point of installation for a proof of concept, technical support is available to conduct site surveys and help with the set-up of equipment. Ongoing support is also provided throughout a project to ensure its smooth running.

Technical bulletins

Regular technical bulletins are provided, keeping you up-to-date with crucial information, answering technical queries and giving you top tips to maximise the success of your people counting and queue management solutions.

Thermal Imaging support

Irisys has a proud heritage of supplying high quality thermal cameras and related instruments, and although these are no longer a part of our ongoing portfolio, we still offer support for many of our legacy products.

Many resources such as software, user manuals, and data sheets, can be found at on our partner portal. If you cannot find what you are looking for there, please contact us.