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Queue Management blog

What Common Factors Affect the Productivity of a Company?

Posted by Jordan Britchford on Feb 9, 2018 9:00:00 AM


In difficult economic times, businesses need to adapt to generate more output from existing resources. In real terms this means being able to switch up productivity to improve growth and profits without an increase in cost. Employees play a key role in enhancing the productivity of the business – they are the engine and the fuel when it comes to making progress and driving the vehicle of the company forward. But what factors do you need to bear in mind when it comes to making productivity improvements?

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Topics: Queue Intelligence, Productivity

The Importance of Increasing Efficiency in Retail

Posted by Jordan Britchford on Feb 2, 2018 12:13:20 PM


There have been many warnings recently about the “death” of the British high street, as store visits fall, shops close and many retailers experience a drop in sales.

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Topics: retail innovation, Retail, Retail Intelligence

Why Maximising Operational Performance is More Important than Ever

Posted by Jordan Britchford on Jan 30, 2018 2:18:27 PM


If recent reports are to be believed, the high street has just 12 years left in terms of its survival. According to a ParcelHero Industry Report around half of the UK’s shop premises will disappear between 2020 and 2030. The cause? This is widely thought to be ecommerce, which the ParcelHero report says will be responsible for 40% of all UK retail sales by the year 2030. So, are all bricks and mortar stores doomed? No, not at all. What the ParcelHero report actually does is to highlight the need for retail stores to ramp up operational performance to compete more effectively.

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Topics: queue management, Queue Intelligence

How Can I Improve Operational Efficiency?

Posted by Jordan Britchford on Jan 25, 2018 2:53:05 PM

According to a study of digital industry strategies by Forrester Consulting, less than a third of retailers consider themselves able to achieve operational efficiency. This is despite the fact that a majority of retailers feel that operational efficiency is a factor of critical or high importance when it comes to business success. 

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3 Ways You Can Achieve Higher Productivity in Retail

Posted by Jordan Britchford on Jan 2, 2018 11:30:12 AM

Productivity is the lifeblood of any business – the healthier the flow, the more can be achieved in terms of results. However, it’s also often the first thing to suffer when times are tight or economic conditions not exactly ideal.

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Time and Convenience Part III: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Aug 9, 2017 10:00:00 AM

It’s not just the age of the shopper that’s changing

There is a lot of discussion about the new generation of shoppers, particularly the millennials who expect their in-store shopping experience to be comparable to their on-line experience.  The findings of FMI’s recently released ‘US Grocery Shopper Trends 2017’[1] further supports this trend and provides some additional insight.  The most significant of these insights is the comfort level millennials appear to have gained in just the past year shopping for groceries on-line.  In 2017, 43 percent of millennials said they shop for groceries on-line; that is compared to 28 percent in 2016.

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Topics: Customer Service, Customer Experience, grocery retailer, Irisys Queue Management

Time & Convenience Part II: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jul 10, 2017 10:00:00 PM

Are retail executives prepared to do what it takes to adapt?

There is a new generation of shoppers – a generation whose expectations of in-store shopping are based on their on-line shopping experience.  However, a recent study conducted by Capgemini indicates that there is a disconnect between retail executive’s perceptions and that of the shopper; following are some highlights of the study.

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Topics: Customer Service, Customer Experience, grocery retailer, Irisys Queue Management

Amazon Re-invents Retail Landscape with Whole Foods Acquisition

Posted by Allen Haynes on Jun 23, 2017 6:04:44 PM

Amazon’s recent announcement to acquire Whole Foods for $13.7 billion – a deal that's expected to close in the second half of 2017 – is just the latest move the online retail giant has made to expand into the brick-and-mortar scene.

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Topics: People Counting Technology, Intelligent Queue Management, News

Time and Convenience: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jun 15, 2017 9:27:47 AM

A recently retired Publix Super Markets executive’s take on the changing customer service landscape -


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Topics: Intelligent Queue Management, Supermarket Technology, Customer Experience, Retail Customer Service, Supermarket operations

Calculating Benefits of a Queue Management System — Labour Savings

Posted by Lorie Fontaine Demski on May 11, 2017 11:23:50 AM

In part 1 of ‘Calculating the benefits of a queue management system’, we briefly discussed the three most common financial benefits of implementing a queue management system – labor savings, sales increase, cost avoidance. This article further explores ways the Irisys system can help optimize the use of cashier labor and provides a few examples of how our customers have used to the system to do
just that.

The fight for entry-level labor

When profit margins are high and sales are good, efficiency isn’t always top of mind.
Right now, traditional grocery stores are facing several challenges that are impacting
their sales and profitability – price deflation, the aggressive growth of discount
grocers (such as Lidl) and the push in most states to raise minimum starting wages, to
name a few. In 2016, three of the top 10 food retailers in the U.S. –Walmart, Costco
and Target - raised their minimum starting wage. Because traditional grocery stores
hire from the same pool of entry-levelworkers, they are competing for these workers.
With US supermarket profit margins between 1-2%, it is difficult for them to compete
on the wage front. Irisys has worked with grocers that are unable to fill cashier
openings with any workers – not to mention quality ones – due to wage competition.
For grocers whose union cashiers are required to pay dues, the competition is even
greater. As labor becomes a larger percentage of operating costs, it becomes
increasingly important that it be used efficiently to help deliver great customer service and drive sales.

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Topics: Labor Costs, staff scheduling, Queue Management Systems