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People Counting Blog

People Counting Intelligence Could Turn Tide for Gloucester’s Shrinking Superstore Crowds

Posted by Paul Fulton on Jul 10, 2014 5:52:00 PM

Some discount superstores in Gloucester may have begun to notice less footfall traffic, as shoppers in the area have begun turning to independent and smaller retailers.

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Topics: People Counting, customer flow management, queue management, Checkout Management, Customer Service, Customer Experience, customer loyalty, Footfall, Gloucesters

U.S. Shoppers Want In-Store Experience to Mirror Online Convenience

Posted by Natasha Gingles on Feb 10, 2014 3:24:00 PM

U.S. shoppers plan to make more purchases from physical stores, but retailers need to improve the in-store experience, according to a recent study by Accenture. Nearly 21 percent of the respondents say they plan on increasing their in-store purchasing, but want stores to offer the same convenience of online shopping.

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Topics: Thermal Imaging, trends, Checkout Management, Customer Service, Customer Experience, Retail Solutions, Checkout Technology, Retail Experience, shopper behaviour, Webrooming

Black Friday Draws Large Crowds but Low Sales as Shoppers Head Online

Posted by Natasha Gingles on Dec 5, 2013 2:37:00 PM

The official start to the holiday shopping season drew bleak numbers for retailers pushing the big Black Friday buildup.

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Topics: Black Friday,, People Counting, Thermal Imaging, Thermal People Counting, Retail, queue management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Queue Management Systems, Checkout Technology

Irisys Retail Technology Helps Alleviate Privacy Concerns of In-store Consumer Tracking

Posted by Natasha Gingles on Oct 24, 2013 6:00:00 PM

Analytics can provide retailers with the ultimate insight into their customers. Monitoring in-store movement can yield specific information about consumer behavior, shopping habits and patterns.

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Topics: Infrared People Counting, Thermal Imaging, Thermal People Counting, queue management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Thermal Solution, Checkout Technology, Retail Experience, Retail Queue Management

Holiday Hiring Expected to Take a Hit, but the In-Store Experience Doesn’t Have to

Posted by Natasha Gingles on Oct 4, 2013 7:58:00 PM

Retailers are scaling back on holiday help for the 2013 season.

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Topics: People Counting, Irisys, people counters, Thermal People Counting, Checkout Management, Customer Experience, Thermal Solution, Checkout Technology

Grocers Could Soon Face Amazonian-sized Online Competition

Posted by Danielle Martin on Jun 7, 2013 7:16:00 PM

Amazon.com is planning a large-scale launch of online grocery sales, according to a report from Reuters. It brings with it the first serious online competition for traditional grocery chains.

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Topics: customer flow management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Kroger QueVision, Checkout Technology, checkout line management, customer loyalty, improve customer satisfaction, checkouts queueing, Kroger checkout, Kroger infrared, retail checkout

Surviving Black Friday Crowds…All Year Long

Posted by Brette Bennett on Dec 7, 2012 5:06:00 PM

With Black Friday becoming Black Thursday and Friday (and even Black Wednesday – Friday), crowd management is key to surviving the shopping holiday – for both retailers and customers.

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Topics: Black Friday,, People Counting, Irisys, people counters, Retail, Checkout Management, Customer Experience, Checkout Technology, checkout line management, checkouts queueing, National Retail Federation

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