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People Counting blog

People Counting Intelligence Could Turn Tide for Gloucester’s Shrinking Superstore Crowds

Posted by Paul Fulton on Jul 10, 2014 5:52:00 PM

Some discount superstores in Gloucester may have begun to notice less footfall traffic, as shoppers in the area have begun turning to independent and smaller retailers.

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Topics: People Counting, Footfall, Customer Experience, queue management, Checkout Management, Customer Service, customer flow management, customer loyalty, Gloucesters

U.S. Shoppers Want In-Store Experience to Mirror Online Convenience

Posted by Natasha Gingles on Feb 10, 2014 3:24:00 PM

U.S. shoppers plan to make more purchases from physical stores, but retailers need to improve the in-store experience, according to a recent study by Accenture. Nearly 21 percent of the respondents say they plan on increasing their in-store purchasing, but want stores to offer the same convenience of online shopping.

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Topics: Customer Experience, Retail Solutions, Checkout Management, Checkout Technology, Customer Service, Retail Experience, Thermal Imaging, Webrooming, shopper behaviour, trends

Black Friday Draws Large Crowds but Low Sales as Shoppers Head Online

Posted by Natasha Gingles on Dec 5, 2013 2:37:00 PM

The official start to the holiday shopping season drew bleak numbers for retailers pushing the big Black Friday buildup.

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Topics: People Counting, Retail, Black Friday,, Customer Experience, Retail Technology, queue management, Checkout Management, Checkout Technology, Thermal People Counting, Customer Service, Thermal Imaging, Queue Management Systems

Irisys Retail Technology Helps Alleviate Privacy Concerns of In-store Consumer Tracking

Posted by Natasha Gingles on Oct 24, 2013 6:00:00 PM

Analytics can provide retailers with the ultimate insight into their customers. Monitoring in-store movement can yield specific information about consumer behavior, shopping habits and patterns.

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Topics: Customer Experience, Retail Technology, queue management, Checkout Management, Retail Queue Management, Checkout Technology, Thermal People Counting, Thermal Solution, Customer Service, Infrared People Counting, Retail Experience, Thermal Imaging

Holiday Hiring Expected to Take a Hit, but the In-Store Experience Doesn’t Have to

Posted by Natasha Gingles on Oct 4, 2013 7:58:00 PM

Retailers are scaling back on holiday help for the 2013 season.

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Topics: People Counting, Irisys, people counters, Customer Experience, Checkout Management, Checkout Technology, Thermal People Counting, Thermal Solution

Grocers Could Soon Face Amazonian-sized Online Competition

Posted by Danielle Martin on Jun 7, 2013 7:16:00 PM

Amazon.com is planning a large-scale launch of online grocery sales, according to a report from Reuters. It brings with it the first serious online competition for traditional grocery chains.

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Topics: Retail Technology, checkout line management, Checkout Technology, checkouts queueing, Checkout Management, Customer Service, customer loyalty, improve customer satisfaction, customer flow management, Customer Experience, Kroger QueVision, Kroger checkout, Kroger infrared, retail checkout

Surviving Black Friday Crowds…All Year Long

Posted by Brette Bennett on Dec 7, 2012 5:06:00 PM

With Black Friday becoming Black Thursday and Friday (and even Black Wednesday – Friday), crowd management is key to surviving the shopping holiday – for both retailers and customers.

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Topics: People Counting, checkout line management, Irisys, Retail, Black Friday,, people counters, National Retail Federation, Customer Experience, Checkout Technology, checkouts queueing, Checkout Management

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