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People Counting Blog

Customer Experience: The Key to Retail Marketing

Posted by Allen Haynes on Jul 5, 2016 3:08:54 PM

Today’s marketplace leaves little room for retailers to let the customer experience fall by the wayside. Developing a comprehensive, data-driven strategy to maximize the customer experience is an integral component of a marketing plan. And it can be a driving factor in establishing repeat customers and positive brand advocacy.

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Topics: People Counting, Retail, Customer Service, customer loyalty, Retail Analytics

Data Drives the New Age of Retail Customer Experience

Posted by Allen Haynes on May 17, 2016 3:08:17 PM

Despite what you may think, today’s malls are not going out of style – in fact, malls and shopping centers are smarter and more customer-centered than ever before.

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Topics: People Counting, Customer Experience, customer loyalty, Westfield Mall

Retailers Are Embracing Omnichannel Shopping Experience Strategy

Posted by Paul Fulton on Sep 5, 2014 5:18:00 PM

More than 70 percent of U.S. retail executives say they are adopting omnichannel strategies to link shoppers’ in-store experience with websites, mobile apps, and social media platforms, according to the KPMG 2014 Retail Outlook Survey. 

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Topics: Customer Service, Customer Experience, Retail Technology, customer loyalty, retail checkout, Retail Experience, Retail Analytics, Retail Customer Service

People Counting Intelligence Could Turn Tide for Gloucester’s Shrinking Superstore Crowds

Posted by Paul Fulton on Jul 10, 2014 5:52:00 PM

Some discount superstores in Gloucester may have begun to notice less footfall traffic, as shoppers in the area have begun turning to independent and smaller retailers.

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Topics: People Counting, customer flow management, queue management, Checkout Management, Customer Service, Customer Experience, customer loyalty, Footfall, Gloucesters

Grocers Could Soon Face Amazonian-sized Online Competition

Posted by Danielle Martin on Jun 7, 2013 7:16:00 PM

Amazon.com is planning a large-scale launch of online grocery sales, according to a report from Reuters. It brings with it the first serious online competition for traditional grocery chains.

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Topics: customer flow management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Kroger QueVision, Checkout Technology, checkout line management, customer loyalty, improve customer satisfaction, checkouts queueing, Kroger checkout, Kroger infrared, retail checkout

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