Queue Management Blog

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The Importance of Increasing Efficiency in Retail

Posted by Jordan Britchford on Feb 2, 2018 12:13:20 PM

There have been many warnings recently about the “death” of the British high street, as store visits fall, shops close and many retailers experience a drop in sales.

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Sustaining your front end strategy

Posted by Lorie Fontaine Demski on Dec 23, 2015 2:34:43 PM

Sustaining your front end strategy

How putting the right steps in place can ensure you sustain the benefits achieved with the Irisys queue management

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In the fifth article we listed some of the specific ways our customers have used the system to better understand and improve their business.  In this article – the sixth and last in our series this year - we provide a list of steps our customers have taken to ensure their front end strategy is sustained.

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Benefits of the Irisys queue management system

Posted by Lorie Fontaine Demski on Dec 10, 2015 2:00:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In this – the fifth article in the series – we describe some of the specific ways our customers have used the system to better understand and improve their business.

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Key metrics for monitoring front end customer service

Posted by Lorie Fontaine Demski on Nov 26, 2015 2:38:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  This article – the fourth in the series – stresses the importance of selecting and monitoring the correct key performance indicators (KPIs)

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Do Retailers have the processes in place to support and deliver their checkout service promise?

Posted by Lorie Fontaine Demski on Nov 12, 2015 2:43:38 PM

Do Retailers have the processes in place to support and deliver their checkout service promise?

In the first article, we talked about the overwhelming evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction with a retailer and that by creating this experience, a retailer can differentiate themselves from their competitors.   In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  This article – the third in the series - focuses on implementing your strategy and the process changes required to ensure it is maintained and consistently delivered.

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Do retailers overspend to deliver their service promises?

Posted by Lorie Fontaine Demski on Oct 29, 2015 12:21:11 PM

Do retailers overspend to deliver their service promises?

How Queue Intelligence can help retailers identify and deliver their service promise

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the second article in the series, we discuss the steps required to determine and deliver on your service promise. 

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Case Study: Tesco deploys Irisys Queue Management to alleviate subjectivity, deliver faster checkout for customers

Posted by Natasha Gingles on May 7, 2014 5:48:00 PM

Overview

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Big Data: Enhancing Customer Experience in Real Time Builds Brand Loyalty

Posted by Natasha Gingles on Mar 24, 2014 1:15:00 PM

Delivering the ultimate shopper experience increases customer loyalty. And though retailers have personalized customer service for decades, they have primarily been limited to using historical data to make critical in-store decisions.

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Customers Walk Out of Stores, Abandon Purchases when Lines are Long

Posted by Natasha Gingles on Mar 10, 2014 1:55:00 PM

Americans will abandon a checkout line and leave a store without making a purchase after eight minutes of waiting in a checkout line.

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Customer Service Keeps Customers Coming Back -- and Doors Open for Business

Posted by Brette Bennett on Mar 4, 2013 8:40:00 PM

While many retailers are looking to capitalize upon their 2012 performance, Yahoo! Finance has tracked eight major retailers that will close the most stores this year.

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