Queue Management Blog

Airport retail: can technology support revenue growth?

Posted by Emma Rudeck on Aug 20, 2012 10:20:00 AM

Revenue in airports increasingly comes from non-aviation sources. In fact, up to 50% of total revenue can come from other activities, including airport retail. It is expected that this trend is only set to grow, with predicted worldwide growth of over 40% between 2010 and 2015.

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Does counting 'shopper groups' improve retail analytics (whitepaper)?

Posted by Emma Rudeck on May 2, 2012 11:13:00 AM

Retailers expect to have the most accurate and reliable people counting data as part of their retail analytics. They need this information to measure footfall, calculate their conversion, and make essential decisions for operational planning, such as queue management.  

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Flagship London store to deliver better retail customer service

Posted by Richard Strange on Jan 3, 2012 6:49:00 AM

27 November 2011: Austin Reed has installed visitor analytics at its newly opened flagship store on London’s busy Regent Street, to help the luxury high street retailer deliver its vision for a customer-led service.

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The Importance of Workforce Management

Posted by Robert Clarke on Sep 23, 2011 11:05:00 PM

As many of us know, a well managed front-end can alleviate customer dissatisfaction in retail. This begs the question, why do so many grocers continue to have too few lanes open during the busiest operating hours?

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