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Time and Convenience Part III: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Feb 7, 2019 5:13:54 PM

It’s not just the age of the shopper that’s changing

There is a lot of discussion about the new generation of shoppers, particularly the millennials who expect their in-store shopping experience to be comparable to their on-line experience.  The findings of FMI’s recently released ‘US Grocery Shopper Trends 2017’[1] further supports this trend and provides some additional insight.  The most significant of these insights is the comfort level millennials appear to have gained in just the past year shopping for groceries on-line.  In 2017, 43 percent of millennials said they shop for groceries on-line; that is compared to 28 percent in 2016.

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Time & Convenience Part II: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jul 10, 2017 10:00:00 PM

Are retail executives prepared to do what it takes to adapt?

There is a new generation of shoppers – a generation whose expectations of in-store shopping are based on their on-line shopping experience.  However, a recent study conducted by Capgemini indicates that there is a disconnect between retail executive’s perceptions and that of the shopper; following are some highlights of the study.

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Time and Convenience: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jun 15, 2017 9:27:47 AM

A recently retired Publix Super Markets executive’s take on the changing customer service landscape -

 

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UK Retail Sales Expectations at Highest Level in 27 Years

Posted by Paul Fulton on Jun 15, 2015 2:28:00 PM

UK retailers are experiencing a surge in sales, and June’s revenue projections are the highest they’ve been since 1988, according to the Confederation of Business Industry (CBI).

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What does Aldi tell us about queuing?

Posted by Jordan Britchford on Apr 20, 2015 9:43:33 AM

With the recent news that Aldi has overtaken Waitrose as the UK’s sixth largest supermarket, there’s been a lot mentioned in the business press about their business model, the look and feel of the stores and specifically about the product ranges they sell. But, one aspect that’s been largely ignored is also one of the most important, the different queuing experience that Aldi, and other discount supermarkets offer.

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Case Study: Tesco deploys Irisys Queue Management to alleviate subjectivity, deliver faster checkout for customers

Posted by Natasha Gingles on May 7, 2014 5:48:00 PM

Overview

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No matter how you say it… we’re No.1

Posted by Natasha Gingles on Mar 31, 2014 8:12:00 PM

The world’s leading retailers trust Irisys technology to manage, improve and maximize their in-store operations.

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Big Data: Enhancing Customer Experience in Real Time Builds Brand Loyalty

Posted by Natasha Gingles on Mar 24, 2014 1:15:00 PM

Delivering the ultimate shopper experience increases customer loyalty. And though retailers have personalized customer service for decades, they have primarily been limited to using historical data to make critical in-store decisions.

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Customers Walk Out of Stores, Abandon Purchases when Lines are Long

Posted by Natasha Gingles on Mar 10, 2014 1:55:00 PM

Americans will abandon a checkout line and leave a store without making a purchase after eight minutes of waiting in a checkout line.

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Retailers Hope to Maximize In-Store Traffic

Posted by Natasha Gingles on Dec 12, 2013 3:29:00 PM

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