Queue Management Blog

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Irisys at the 2016 TRUNO Conference

Posted by Allen Haynes on Oct 5, 2016 6:39:46 PM

Irisys’ presence was strong at the 2016 TRUNO Retail Client Conference (TRUNO) on Sept. 26-28 in Lubbock, Texas. As the retail industry's premier event and networking platform for trusted retail solutions, TRUNO included several retail experts and decision makers, including Irisys’ own, Lorie Fontaine and Jeff Riordan.

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4 Ways Retailers Can Save Money Using Analytics

Posted by Allen Haynes on Aug 4, 2016 1:28:07 PM

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Tesco, Morrisons Best Places to Avoid Queueing – Both Use Irisys

Posted by Allen Haynes on Aug 2, 2016 4:08:48 PM

We’ve all been there – the long line, packed self-checkout, and slew of slow shoppers. All of these can affect the shopping experience, but waiting in a long queue is still the most bothersome, according to a recent study by Which?.

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Sustaining your front end strategy

Posted by Lorie Fontaine Demski on Dec 23, 2015 2:34:43 PM

Sustaining your front end strategy

How putting the right steps in place can ensure you sustain the benefits achieved with the Irisys queue management

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In the fifth article we listed some of the specific ways our customers have used the system to better understand and improve their business.  In this article – the sixth and last in our series this year - we provide a list of steps our customers have taken to ensure their front end strategy is sustained.

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Benefits of the Irisys queue management system

Posted by Lorie Fontaine Demski on Dec 10, 2015 2:00:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In this – the fifth article in the series – we describe some of the specific ways our customers have used the system to better understand and improve their business.

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Key metrics for monitoring front end customer service

Posted by Lorie Fontaine Demski on Nov 26, 2015 2:38:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  This article – the fourth in the series – stresses the importance of selecting and monitoring the correct key performance indicators (KPIs)

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Do Retailers have the processes in place to support and deliver their checkout service promise?

Posted by Lorie Fontaine Demski on Nov 12, 2015 2:43:38 PM

Do Retailers have the processes in place to support and deliver their checkout service promise?

In the first article, we talked about the overwhelming evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction with a retailer and that by creating this experience, a retailer can differentiate themselves from their competitors.   In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  This article – the third in the series - focuses on implementing your strategy and the process changes required to ensure it is maintained and consistently delivered.

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Do retailers overspend to deliver their service promises?

Posted by Lorie Fontaine Demski on Oct 29, 2015 12:21:11 PM

Do retailers overspend to deliver their service promises?

How Queue Intelligence can help retailers identify and deliver their service promise

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the second article in the series, we discuss the steps required to determine and deliver on your service promise. 

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Customers are clear about what matters most – are retailers listening?

Posted by Lorie Fontaine Demski on Oct 15, 2015 3:04:42 PM

Customers are clear about what matters most – are retailers listening?:

How effective queue management can improve customer satisfaction, optimize labor, and differentiate you from competitors

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the first article in the series, we define queue management, the need for accurate measurement, and the technical foundation of the Irisys solution. 

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UK Retail Sales Expectations at Highest Level in 27 Years

Posted by Paul Fulton on Jun 15, 2015 2:28:00 PM

UK retailers are experiencing a surge in sales, and June’s revenue projections are the highest they’ve been since 1988, according to the Confederation of Business Industry (CBI).

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