Sustaining your front end strategy
How putting the right steps in place can ensure you sustain the benefits achieved with the Irisys queue management
In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction. In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise. In the third article we described the process changes required to ensure your strategy is consistently delivered. In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs). In the fifth article we listed some of the specific ways our customers have used the system to better understand and improve their business. In this article – the sixth and last in our series this year - we provide a list of steps our customers have taken to ensure their front end strategy is sustained.