Queue Management Blog

Customers are clear about what matters most – are retailers listening?

Posted by Lorie Fontaine Demski on Oct 15, 2015 3:04:42 PM

Customers are clear about what matters most – are retailers listening?:

How effective queue management can improve customer satisfaction, optimize labor, and differentiate you from competitors

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the first article in the series, we define queue management, the need for accurate measurement, and the technical foundation of the Irisys solution. 

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A High-Tech Approach To Customer Service

Posted by Jordan Britchford on Jun 8, 2015 3:45:17 PM

Irisys' Head of Sales, Chris Precious, writes about the new innovations and trends, with a special focus on the North American market. 

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Case Study: Tesco deploys Irisys Queue Management to alleviate subjectivity, deliver faster checkout for customers

Posted by Natasha Gingles on May 7, 2014 5:48:00 PM

Overview

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No matter how you say it… we’re No.1

Posted by Natasha Gingles on Mar 31, 2014 8:12:00 PM

The world’s leading retailers trust Irisys technology to manage, improve and maximize their in-store operations.

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Big Data: Enhancing Customer Experience in Real Time Builds Brand Loyalty

Posted by Natasha Gingles on Mar 24, 2014 1:15:00 PM

Delivering the ultimate shopper experience increases customer loyalty. And though retailers have personalized customer service for decades, they have primarily been limited to using historical data to make critical in-store decisions.

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Short Season and Fast Sales, Irisys’ Technology Can Help Retailers Maximize Busy Stores During Peak Holiday Periods

Posted by Natasha Gingles on Nov 20, 2013 2:32:00 PM

A late Thanksgiving means six fewer days of holiday shopping – making it the shortest season in almost a decade.

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Queue Management and Self Service: Sweating the Asset

Posted by Paul Fulton on Sep 10, 2013 7:10:00 PM

Customer self-service is not new. Most large retailers now offer self-service options, with some even providing “scan-as-you-shop” mobile apps.

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