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Queue Management blog

Single vs. Multiple Queues – Which one is best for you?

Posted by Lorie Fontaine Demski on Jun 6, 2018 11:45:00 AM

There have been multiple studies comparing the efficiency of a using a single line (think of a bank queue) versus multiple lines (think of most grocery stores) for checkout. Simulations tend to make a variety of assumptions, such as cashier speed and arrival rates, indicate a single queue is faster and more effectively utilizes the cashiers.  

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Topics: checkouts queuing, front end, Shopping Trends, faster checkout, Queue Intelligence, Supermarket operations, Retail Intelligence

Time and Convenience: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jun 15, 2017 9:27:47 AM

A recently retired Publix Super Markets executive’s take on the changing customer service landscape -


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Topics: Intelligent Queue Management, Supermarket Technology, Customer Experience, Retail Customer Service, Supermarket operations