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Queue Management blog

Self-Service is a Customer Choice

Posted by Allen Haynes on Sep 19, 2018 2:08:35 PM

The concept of customers serving themselves is not new. The first bank ATM was installed as far back as 1967 in Enfield, North London, while deposit-only machines date back to the 30’s. You can now go on holiday without talking to anyone! Book over the internet, check-in online or at a kiosk, drop your bags off and head for security and the shops. Over time more and more daily tasks have been transformed to ‘self-service’. The retail environment was slow to catch-on, but is now making up for lost time. Most large retailers now offer self-service checkouts. Some offer ‘scan as you shop’ using hand scanners or even your own smartphone. Petrol forecourts now offer ‘pay at pump’ service.

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Topics: Queue Control, self-service checkout queues, self-checkout, Irisys Queue Management

Canadian Retailers Gamble Lower Prices will Heighten Customer Loyalty

Posted by Natasha Gingles on Jun 6, 2014 2:04:00 PM

Canadian retailers plan to drop prices in a strategic move they believe will increase customer loyalty. But is it the right move? As recently as two years ago, Canada was in the midst of what seemed to be a retail boom. But high-profile entries – and falters – may have cooled the market.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

Irisys Queue Management can Complement Confusing Loyalty Programs

Posted by Natasha Gingles on Jun 4, 2014 2:41:00 PM

The surging popularity of three-tiered loyalty programs has not resulted in more loyal customers – it has resulted in more confused ones, according to a recent survey by Colloquy.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

Ralphs Implements Irisys Queue Management to Deliver Faster Checkout

Posted by Paul Fulton on Jun 2, 2014 6:00:00 PM

Consumers overwhelmingly buy groceries at traditional supermarkets – and will continue to do so for at least the next decade. That’s how long it will take before ecommerce alternatives account for even 10% of grocery sales, according to a recent study by Kantar Worldwide.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

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