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Queue Management blog

Time and Convenience Part III: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Feb 7, 2019 5:13:54 PM

It’s not just the age of the shopper that’s changing

There is a lot of discussion about the new generation of shoppers, particularly the millennials who expect their in-store shopping experience to be comparable to their on-line experience.  The findings of FMI’s recently released ‘US Grocery Shopper Trends 2017’[1] further supports this trend and provides some additional insight.  The most significant of these insights is the comfort level millennials appear to have gained in just the past year shopping for groceries on-line.  In 2017, 43 percent of millennials said they shop for groceries on-line; that is compared to 28 percent in 2016.

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Topics: grocery retailer, Irisys Queue Management, Customer Experience, Customer Service

Time & Convenience Part II: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jul 10, 2017 10:00:00 PM

Are retail executives prepared to do what it takes to adapt?

There is a new generation of shoppers – a generation whose expectations of in-store shopping are based on their on-line shopping experience.  However, a recent study conducted by Capgemini indicates that there is a disconnect between retail executive’s perceptions and that of the shopper; following are some highlights of the study.

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Topics: grocery retailer, Irisys Queue Management, Customer Experience, Customer Service

Hawaii’s Largest Local Grocer Finds High-Tech Retail Solution

Posted by Brette Bennett on Dec 20, 2012 10:13:00 PM

As grocers across the U.S. and beyond, look for ways to improve efficiency and customer service, Foodland Super Market – Hawaii’s largest locally owned and operated grocery chain –installed Irisys’ thermal people counting and checkout management solutions to gain an edge over competitors.

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Topics: queue management, checkout line management, Irisys, Chris Precious, Retail, Checkout Technology, grocery, Checkout Management, Foodland, grocery retailer

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