Queue Management Blog

Retailers Highlight Technology and Customer Experience in 2011

Posted by Robert Clarke on Feb 11, 2011 7:16:00 PM

Last month at the National Retail Federation’s Big Show, it was obvious that technology and the customer experience were the focus. It’s not just about having the most cutting edge tech, it’s how retailers use that technology to build customer loyalty and create a positive image for their business in an increasingly competitive market. We are at the point that if retailers do not make a concerted effort to use technology to improve customer service, they are going to find themselves left behind.

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