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Queue Management blog

Challenge for Retailers – Predictive Checkout Management

Posted by Robert Clarke on Jun 6, 2011 4:47:00 PM

Retailers across the globe are all facing the same challenge – how do you keep customers satisfied at checkout while simultaneously utilizing employee resources in the most cost-effective manner?

As we know, retailers usually have the right products in stock at the right times, however, none of this matters if customers are dissatisfied with any part of the shopping experience.

Over the next couple of weeks, we will highlight various aspects of predictive checkout management, from minor challenges and solutions to advances in technology and data displays.

The following video further explains this challenge – as it reveals why retailers in the North America, UK, Europe and Asia alike, must learn nuances of queue management in order to insure the highest level of customer satisfaction.

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