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queue management supermarket morrissons

Improve customer satisfaction and profitability

  • Improve customer service, increase customer retention and shopping frequency
  • Reduce queues, increase shopping time and basket size
  • Improve profitability through greater sales
  • Optimise staffing costs and deployment of personnel around the store
  • Automate and measure queue performance against service and productivity targets

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Compelling ROI with dynamic queue management

56% of people will not return to a store after a bad queuing experience (Omnico).  Without exception, every Irisys QM implementation has proven to deliver a return on investment in less than 12 months – ensuring a consistent level of service at the lowest possible cost.

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queue management ROI

Queue managment system Kroger

Big name brands trust Irisys

Our UK customers include two of the country’s biggest operators, Tesco and Morrisons. Irisys also works with some of the largest retailers throughout the world, including some of the best known supermarkets in North America, such as Kroger, Foodland and Ralphs.  

SUCCESS FOR KROGER >

With competition from online retail  only increasing, it’s vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience with grocers operating thousands of stores all over the world shows that reducing the waiting times for customers at checkout can have a number of other positive effects on the business, including:

  • Increased footfall to the store
  • Increased average transaction value
  • Labour cost savings

When customers know that they are going to be served quickly and easily they are more inclined to visit a store in the first place, and more likely to spend time browsing and choosing items. The retailer is also able to use the predictor tool to anticipate demand and also redeploy labour that isn’t needed at the checkouts to perform other tasks, so that savings can be made.