Queue Management Whitepaper

Irisys has worked with a number of major grocery retailers, supporting them in the implementation of initiatives to drive operational efficiencies and improve the customer experience.

Irisys has a wealth of knowledge and experience gained from years of working with some of the world’s best in class grocery retailers

Here are five customer service lessons we would like to share:

  • Managing the front end
  • Balance labour efficiency and good customer service
  • Handling unplanned absences
  • Excellent customer service
  • Designing self checkout practices
Customer service lessons
Drive operational efficiencies and improve customer experience

Irisys are uniquely placed to provide a focused and specialised service based on retailers immediate needs.

Download the whitepaper now to read about the queue management lessons learned.