Queue Management whitepaper - lessons learned

Operational efficiencies, improved customer experience

queue management white paper

Irisys has worked with a number of major grocery retailers, supporting them in the implementation of initiatives to drive operational efficiencies and improve the customer experience.  

Here’s four customer service lessons we would like to share.

  • Managing the front end
  • Balance labour efficiency and good customer service
  • Handling unplanned absences
  • Excellent customer service