Real-time queue monitoring
The basic principle behind queue management systems is to quantify queue demand at any given time and inform your staff in real-time.
People counting sensors placed above each checkout count the number of customers being served, the number of customers waiting to be served and measure how long they have been waiting.
This can be used to raise alerts at predetermined levels and can be combined with clever algorithms and real-time store footfall data to generate predicted queue volume.
This enables you to react to customer demand as quickly as possible, keeping the checkouts running efficiently, reducing the waiting time for your customers and improving their shopping experience.
Increase customer spend
By creating a better shopping environment where customers don’t have to wait in long queues at the end of their visit, they are more likely to visit the store more often, and purchase more items overall.
Efficient use of staff
See exactly how many of your staff are actually required to operate the checkouts at any given time. Get the most out of your staff by redeploying them to other parts of the store during quiet times.
Increase customer loyalty
By improving the customer experience and their satisfaction with your store, you can help instill loyalty in your customers and increase their spend.
