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Queue Management blog

Calculating the Benefits of a Queue Management System

Posted by Lorie Fontaine Demski on Mar 1, 2017 1:25:02 PM

Before implementing a new system or process, most retailers are required to evaluate the cost and benefits. This evaluation typically takes place during a proof of concept (POC) or pilot during which one or more stores are used to trial the new system. Following are some tips for determining the return on investment of a queue management system. While this example is specific to implementing a queue management system, the guidelines can be applied to other projects.

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Topics: Labor Costs, queue management, supermarket

The Importance of Workforce Management

Posted by Robert Clarke on Sep 23, 2011 11:05:00 PM

As many of us know, a well managed front-end can alleviate customer dissatisfaction in retail. This begs the question, why do so many grocers continue to have too few lanes open during the busiest operating hours?

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Topics: Grocery Headquarters, Retail, queue management, Queue, checkout, supermarket