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Queue Management blog

Self-Service is a Customer Choice

Posted by Allen Haynes on Sep 19, 2018 2:08:35 PM

The concept of customers serving themselves is not new. The first bank ATM was installed as far back as 1967 in Enfield, North London, while deposit-only machines date back to the 30’s. You can now go on holiday without talking to anyone! Book over the internet, check-in online or at a kiosk, drop your bags off and head for security and the shops. Over time more and more daily tasks have been transformed to ‘self-service’. The retail environment was slow to catch-on, but is now making up for lost time. Most large retailers now offer self-service checkouts. Some offer ‘scan as you shop’ using hand scanners or even your own smartphone. Petrol forecourts now offer ‘pay at pump’ service.

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Topics: self-service checkout queues, self-checkout, Queue Control, Irisys Queue Management

Serving Those Who Serve Themselves: 4 Ways to Optimize Self-Service Checkout Performance

Posted by Allen Haynes on Jan 18, 2017 11:00:00 AM

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Topics: self-checkout, self-service checkout queues, queue management

The great queue method debate: self-service checkout vs staffed

Posted by Mari Saona on Jul 26, 2012 2:43:00 PM

The excitement of the introduction of self-service checkouts at the turn of the millennium was fuelled by potential cost savings on labour for retailers, speedier queuing times for customers, and potential to increase customer loyalty in retail. Ten years on, the efficiency of do-it-yourself checkouts has been criticised, particularly when it comes to managing queues.

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Topics: self-service checkout queues, staffed checkout queues, queueing times, theft at checkout, supermarket queueing times

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