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Queue Management blog

Self-Service is a Customer Choice

Posted by Allen Haynes on Sep 19, 2018 2:08:35 PM

The concept of customers serving themselves is not new. The first bank ATM was installed as far back as 1967 in Enfield, North London, while deposit-only machines date back to the 30’s. You can now go on holiday without talking to anyone! Book over the internet, check-in online or at a kiosk, drop your bags off and head for security and the shops. Over time more and more daily tasks have been transformed to ‘self-service’. The retail environment was slow to catch-on, but is now making up for lost time. Most large retailers now offer self-service checkouts. Some offer ‘scan as you shop’ using hand scanners or even your own smartphone. Petrol forecourts now offer ‘pay at pump’ service.

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Topics: self-service checkout queues, self-checkout, Queue Control, Irisys Queue Management

Serving Those Who Serve Themselves: 4 Ways to Optimize Self-Service Checkout Performance

Posted by Allen Haynes on Jan 18, 2017 11:00:00 AM

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Topics: self-checkout, self-service checkout queues, queue management

Manage Checkout without Turning Customers into Cashiers

Posted by Chris Giallanza on Sep 21, 2012 6:31:00 PM

Technology plays a role in nearly every facet of our lives. Innovators work tirelessly to find the next big idea to make life easier. And the world of retail is not immune.

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Topics: queue management, People Counting, checkout, Retail, retail footfall monitoring, Customer Service, retail intelligence technology, cashiers, front end, ecommerce, In-Store Shopping, self-checkout, checkout apps, retail innovation, thermal technology, infrared

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