Customer self-service is not new. Most large retailers now offer self-service options, with some even providing “scan-as-you-shop” mobile apps.

Retail customers want higher-quality service than ever before, according to findings of a global survey by Oracle.

As grocers across the U.S. and beyond, look for ways to improve efficiency and customer service, Foodland Super Market – Hawaii’s largest locally owned and operated grocery chain –installed Irisys’ thermal people counting and checkout management solutions to gain an edge over competitors.

Too many shoppers may seem like a good problem to have, but consumers have made it clear they are fed up with long lines.

With Labor Day weekend approaching, many are making plans to spend the extended weekend hitting the stores for tremendous savings. 

Whether pens, pencils, paper, shoes, clothes or even just a stylish new bag, a new school year means it’s time to go shopping.

Irisys’ checkout management and people counting solutions change the way consumers shop, increasing profits and customer loyalty for retailers. And with more than 82 percent of retail executives looking to make customer service a priority in 2012 – according to a survey by the National Retail Federation – Irisys thermal-powered checkout technology may be key in improving your customers’ shopping experience.

Any retailer knows that customer service is key in building loyalty and increasing sales. In a highly competitive market, where customers have an option to shop elsewhere, low levels of retail customer service are not tolerated. This article will outline what constitutes a bad customer service experience, as verified by retail industry research.

As many of us know, a well managed front-end can alleviate customer dissatisfaction in retail. This begs the question, why do so many grocers continue to have too few lanes open during the busiest operating hours?

Labor costs consume an estimated 10 percent to 17 percent of retailers’ operating revenue. In this economy, retailers are seeking innovative solutions to manage costs while still delivering superior customer service. Enhanced control of labor cost is among the most valuable attributes that infrared people counting and intelligent checkout line management technologies can offer mass retailers.