Queue Management Blog

Case Study: Tesco deploys Irisys Queue Management to alleviate subjectivity, deliver faster checkout for customers

Posted by Natasha Gingles on May 7, 2014 5:48:00 PM

Overview

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Big Data: Enhancing Customer Experience in Real Time Builds Brand Loyalty

Posted by Natasha Gingles on Mar 24, 2014 1:15:00 PM

Delivering the ultimate shopper experience increases customer loyalty. And though retailers have personalized customer service for decades, they have primarily been limited to using historical data to make critical in-store decisions.

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The Importance of Workforce Management

Posted by Robert Clarke on Sep 23, 2011 11:05:00 PM

As many of us know, a well managed front-end can alleviate customer dissatisfaction in retail. This begs the question, why do so many grocers continue to have too few lanes open during the busiest operating hours?

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