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Queue Management blog

Calculating Benefits of a Queue Management System — Labour Savings

Posted by Lorie Fontaine Demski on May 11, 2017 11:23:50 AM

In part 1 of ‘Calculating the benefits of a queue management system’, we briefly discussed the three most common financial benefits of implementing a queue management system – labor savings, sales increase, cost avoidance. This article further explores ways the Irisys system can help optimize the use of cashier labor and provides a few examples of how our customers have used to the system to do
just that.

The fight for entry-level labor

When profit margins are high and sales are good, efficiency isn’t always top of mind.
Right now, traditional grocery stores are facing several challenges that are impacting
their sales and profitability – price deflation, the aggressive growth of discount
grocers (such as Lidl) and the push in most states to raise minimum starting wages, to
name a few. In 2016, three of the top 10 food retailers in the U.S. –Walmart, Costco
and Target - raised their minimum starting wage. Because traditional grocery stores
hire from the same pool of entry-levelworkers, they are competing for these workers.
With US supermarket profit margins between 1-2%, it is difficult for them to compete
on the wage front. Irisys has worked with grocers that are unable to fill cashier
openings with any workers – not to mention quality ones – due to wage competition.
For grocers whose union cashiers are required to pay dues, the competition is even
greater. As labor becomes a larger percentage of operating costs, it becomes
increasingly important that it be used efficiently to help deliver great customer service and drive sales.

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Topics: Labor Costs, staff scheduling, Queue Management Systems

Calculating the Benefits of a Queue Management System

Posted by Lorie Fontaine Demski on Mar 1, 2017 1:25:02 PM

Before implementing a new system or process, most retailers are required to evaluate the cost and benefits. This evaluation typically takes place during a proof of concept (POC) or pilot during which one or more stores are used to trial the new system. Following are some tips for determining the return on investment of a queue management system. While this example is specific to implementing a queue management system, the guidelines can be applied to other projects.

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Topics: Labor Costs, queue management, supermarket

Keep Shoppers Happy, Keep Shoppers … Shopping

Posted by Chris Giallanza on Apr 20, 2012 4:25:00 PM

In retail – and in any direct-to-consumer business, for that matter – keeping your customers happy can significantly boost your bottom line. And shorter lines make happier customers, especially at supermarkets.

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Topics: Irisys, long lines, Labor Costs, Conversion, cost-effective solutions, wait time, Retail, supermarkets, Customer Service, Checkout Technology, checkout, checkout line management, customer loyalty, grocery, National Retail Federation, Consumer Reports

Managing Labor Costs

Posted by Robert Clarke on May 10, 2011 5:29:00 PM

Labor costs consume an estimated 10 percent to 17 percent of retailers’ operating revenue. In this economy, retailers are seeking innovative solutions to manage costs while still delivering superior customer service. Enhanced control of labor cost is among the most valuable attributes that infrared people counting and intelligent checkout line management technologies can offer mass retailers.

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Topics: Infrared People Counting, Labor Costs, queue management