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Queue Management blog

Amazon Re-invents Retail Landscape with Whole Foods Acquisition

Posted by Allen Haynes on Jun 23, 2017 6:04:44 PM

Amazon’s recent announcement to acquire Whole Foods for $13.7 billion – a deal that's expected to close in the second half of 2017 – is just the latest move the online retail giant has made to expand into the brick-and-mortar scene.

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Topics: People Counting Technology, Intelligent Queue Management, News

Time and Convenience: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jun 15, 2017 9:27:47 AM

A recently retired Publix Super Markets executive’s take on the changing customer service landscape -

 

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Topics: Intelligent Queue Management, Supermarket Technology, Customer Experience, Retail Customer Service, Supermarket operations

Retailers Hope to Maximize In-Store Traffic

Posted by Natasha Gingles on Dec 12, 2013 3:29:00 PM

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Topics: Black Friday,, Holiday Shopping, Irisys, movement tracking, people counters, Thermal People Counting, Intelligent Queue Management, managing customer service, queue management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Checkout Technology, retail people counting solutions, retail checkout, Retail Experience, customer traffic, In-Store Shopping, increase retail sales, retail traffic, shopping mall, retail customers

Queue Management and Self Service: Sweating the Asset

Posted by Paul Fulton on Sep 10, 2013 7:10:00 PM

Customer self-service is not new. Most large retailers now offer self-service options, with some even providing “scan-as-you-shop” mobile apps.

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Topics: Quevision, Intelligent Queue Management, queue management, Checkout Management, Retail Technology, Kroger QueVision, Retail Solutions, Queue Management Systems, Kroger checkout, Kroger infrared, Retail Queue Management, Kroger Wall Street Journal, Kroger Checkout Management, Kroger Infrared Cameras

Supermarket Queue Management – Declaring Your Service

Posted by Paul Fulton, Jr. on Aug 21, 2013 2:52:00 PM

Very few retailers share actual performance metrics with customers. They may provide sweeping statements like, “Our service is second to none,” but they won’t go into specifics. This is because they don’t have the data, don’t trust the data, or are concerned about sharing potentially sensitive data.

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Topics: Quevision, Intelligent Queue Management, queue management, Checkout Management, Retail Technology, Kroger QueVision, Retail Solutions, Queue Management Systems, Kroger checkout, Kroger infrared, Retail Queue Management, Kroger Wall Street Journal, Kroger Checkout Management, Kroger Infrared Cameras

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