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Queue Management blog

Amazon Re-invents Retail Landscape with Whole Foods Acquisition

Posted by Allen Haynes on Jun 23, 2017 6:04:44 PM

Amazon’s recent announcement to acquire Whole Foods for $13.7 billion – a deal that's expected to close in the second half of 2017 – is just the latest move the online retail giant has made to expand into the brick-and-mortar scene.

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Topics: People Counting Technology, Intelligent Queue Management, News

Time and Convenience: How Grocery Shopping Changes with Each Generation

Posted by Lorie Fontaine Demski on Jun 15, 2017 9:27:47 AM

A recently retired Publix Super Markets executive’s take on the changing customer service landscape -

 

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Topics: Intelligent Queue Management, Customer Experience, Retail Customer Service, Supermarket Technology, Supermarket operations

Retailers Hope to Maximize In-Store Traffic

Posted by Natasha Gingles on Dec 12, 2013 3:29:00 PM

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Topics: queue management, Irisys, customer traffic, Black Friday,, people counters, Customer Experience, retail people counting solutions, managing customer service, increase retail sales, In-Store Shopping, retail customers, retail traffic, Retail Technology, Checkout Management, Customer Service, Retail Experience, retail checkout, Intelligent Queue Management, Checkout Technology, Thermal People Counting, Holiday Shopping, movement tracking, shopping mall

Queue Management and Self Service: Sweating the Asset

Posted by Paul Fulton on Sep 10, 2013 7:10:00 PM

Customer self-service is not new. Most large retailers now offer self-service options, with some even providing “scan-as-you-shop” mobile apps.

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Topics: queue management, Retail Solutions, Retail Technology, Checkout Management, Kroger QueVision, Kroger checkout, Kroger Checkout Management, Kroger Wall Street Journal, Quevision, Retail Queue Management, Queue Management Systems, Kroger infrared, Kroger Infrared Cameras, Intelligent Queue Management

Supermarket Queue Management – Declaring Your Service

Posted by Paul Fulton, Jr. on Aug 21, 2013 2:52:00 PM

Very few retailers share actual performance metrics with customers. They may provide sweeping statements like, “Our service is second to none,” but they won’t go into specifics. This is because they don’t have the data, don’t trust the data, or are concerned about sharing potentially sensitive data.

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Topics: queue management, Retail Solutions, Retail Technology, Checkout Management, Kroger QueVision, Kroger checkout, Kroger Checkout Management, Kroger Wall Street Journal, Quevision, Retail Queue Management, Queue Management Systems, Kroger infrared, Kroger Infrared Cameras, Intelligent Queue Management

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