Frequently Asked Questions

About the SafeCount™ occupancy monitoring solution

SafeCount FAQs

SafeCount systems can be used in any type of building to monitor occupancy. Based on current Government advice from around the world we have designed the solution to meet the occupancy measuring needs for buildings that need to stay open during the COVID-19 crisis. These buildings include (but are not limited to) supermarkets, retail stores, public buildings, offices, banks and pharmacies.

Yes, a SafeCount system can be used to monitor washroom usage.

The SafeCount sensor uses an anonymous sensing technology called infrared time of flight. This means that privacy is protected as it does not identify individuals.

No, the SafeCount sensor is only rated for indoor use.


The SafeCount sensor uses an anonymous sensing technology called infrared time of flight. This means that privacy is protected as it does not identify individuals.

Currently supported languages are:

  • Bulgarian
  • Dutch
  • English (UK)
  • French
  • German
  • Japanese
  • Portuguese

We are working on translations for other languages and this list will be updated.

If you would like to help and translate to your local language, please contact us.

No. SafeCount has been designed to be as simple and as fast to install as possible. It does not require any advanced technical knowledge and clear instructions are provided.

We do work with a network of partner companies that can offer installation services if required. Please contact us if you would like recommendations for your region.

When we conceived the idea for SafeCount, the plan was to include everything needed (sensor, network equipment and display screen etc) in one kit. However due to regional variations in component availability and extremely varied installation and display screen requirements this was not feasible.

Instead, we have concentrated on developing the SafeCount solution and adding in new functionality such as support for traffic light systems and audio alerts.

To see the additional hardware required for a SafeCount system and how it connects together, please refer to the system diagram included in the datasheet.

There are a number of methods you can use to display the SafeCount live occupancy dashboards on a screen. Below, we have detailed the simplest and easiest methods, however others are possible.

Please note that whichever method you choose, the device you are using will require an up to date web browser (we recommend Chrome as it has been fully tested).

  • TV screen (via a PC stick) - A PC stick is an extremely small computer (the size of a large USB dongle) that typically plugs in to a HDMI port. We recommend using a wireless keyboard and mouse to load the web browser and navigate to the SafeCount dashboards.
  • All in one PC - Similar to the TV screen option above, however the screen already has the computer built in to it. Again, we recommend using a wireless keyboard and mouse to load the web browser and navigate to the SafeCount dashboards.
  • Tablet - Any tablet less than 3yrs old should be able to handle the demands of the SafeCount dashboard. Screensizes can vary a lot on tablets so please ensure the resolution of the one you select is greater than 1024px by 700px. If you are mounting the tablet for display, ensure it is big enough and positioned optimally so it can be seen as people approach the area.
  • Mobile - Most modern smartphones (less than 3yrs) should be able to handle the demands of the SafeCount dashboards. Whilst we wouldn't recommend using a mobile device to display the dashboard to visitors or customers, it can be used by staff members to monitor status and performance in real time.

This is difficult to advise as each location is different, however as a general rule of thumb we recommend placing display screens at the entrance(s) to the area you want to monitor with a SafeCount solution.

This can be either on the outside or on the inside, however it is vital that the screen is visible to people as they approach the entrance.

If they cannot see the screen with the "Safe To Enter" or "Do Not Enter" message, then they will not be able to take the appropriate action before entering the area.

In regards to display screen mounting, this again depends a lot on the installation location. It is entirely customisable and individual to each location, however the most common methods we have discussed with customers are mountings for tablets, wall mountings for screens/TVs and free standing screen/TV mounts.

The staff exclusion function is an optional feature that is built in to the SafeCount sensor.

To make use of this feature, all you need to do is enable it in the settings menu and issue staff members with one of our lanyards that are made from a very specific material.

The SafeCount sensor is able to detect the lanyard being worn and identifies that person as a staff member.

When a staff member wearing a lanyard enters or exits the area, the sensor identifies them as staff and does not adjust the live occupancy count.

IMPORTANT: This feature does not identify individual staff members. It can only detect if the person is a staff member or a visitor, not who they are.

We have written an entire blog on the value of occupancy data and how it can be maximised.

In summary, the long term benefits of occupancy data are:

  1. Optimising performance
  2. Improving customer and employee experience
  3. Reducing real estate costs

The SafeCount sensors you install now, can also be utilised in more advanced systems in the future. For example:

  • Retail stores can install additional sensors within their stores to capture advanced retail analytics that enable them to understand customers better and improve their shopping experiences.
  • Supermarkets can add sensors above their checkouts to capture data for a queue management system that can solution can improve customer service, reduce queue length and time, and optimise staffing costs and efficiency.
  • Offices and workplaces can expand on the sensors installed in their building to truly understand how their space is utilised and enable significant real estate cost savings. Learn more about our True Occupancy solution for buildings.

ShoppingBuy now

SafeCount is ready and available for purchase direct from Irisys or from one of our trusted worldwide partners.


ContactTalk to an expert

If you have any questions or need more information, get in touch and one of our experts will be happy to help.


More SafeCount resources

SafeCount - How it works - Large - Step 3


How SafeCount works

SafeCount uses highly accurate people counting sensors to count people as they enter and exit a building or a room.

See how easy it is to get started

SafeCount Download Datasheet


SafeCount Datasheet

All the SafeCount information you need in one document.
Perfect for sharing with colleagues.

Download datasheet

Maximise occupancy data value


How to Maximise the Value of Occupancy Data

Occupancy data has immense value beyond enabling social distancing, so how can you maximise your ROI.

Read blog post

SafeCount Accuracy Chart


Why Accuracy is Critical When Measuring Occupancy

Data accuracy is critical when measuring occupancy as this minimises error build up, that could make the metric useless.

Read blog post