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NRF 2017 - Retailers Say Improving Conversion is Top Need from In-Store Analytics

Posted by Allen Haynes on Jan 31, 2017 2:17:32 PM

Retail executives from across the globe attended the National Retail Federation’s BIG Show in New York City Jan. 15-17. At the show, Irisys held an interactive survey at its exhibit to identify what performance area retailers need analytics to help them improve.


Irisys Launches the World’s Most Advanced People Counter: Vector 4D

Posted by Allen Haynes on Jan 10, 2017 3:06:47 PM

-- The world’s No. 1 supplier of people counting technology debuts Vector 4D;


Irisys Thermal Sensors Power Kroger 's QueVision Checkout System

Posted by Natasha Gingles on May 13, 2013 4:12:00 PM

The Wall Street Journal recently highlighted Kroger’s use of infrared cameras as a weapon in its war against long checkout lines. The cameras are part of a high-tech solution called “Intelligent Checkout Management,” developed by Irisys, a global leader in thermal technology.


Irisys Technology Streamlines Operations for Hawaii’s Largest Local Grocer

Posted by Brette Bennett on Dec 19, 2012 6:00:00 PM

ATLANTA (Dec. 19, 2012) – Foodland Super Market – Hawaii’s largest locally owned and
operated grocery chain – is increasing its stores’ intelligence with the recent installation of
Irisys’ thermal‐powered people counting and checkout management solutions.


People counting technology to eliminate congestion at Dubai Airport

Posted by Richard Strange on Apr 17, 2012 11:24:00 AM

Amor Group is to improve passenger experience at Dubai Airports by using hundreds of Irisys infrared people counting sensors to help improve the customer experience. The biggest ever hi-tech aviation service delivery project will help make Dubai the world’s busiest international airport - in just three years


Irisys Announces the Appointment of its 100th Employee

Posted by Richard Strange on Oct 26, 2011 4:50:00 PM

ATLANTA (Oct. 26, 2011) – Irisys, the global leader in people counting and real-time checkout line management solutions, continues to invest in its North America operations with the hire of its 100th employee. Experienced retail industry professional, Lorie Fontaine– who served Publix Super Markets Inc. in various capacities for 15 years – has been appointed as retail business consultant to bring first-hand insight for counseling Irisys’ current and potential clients on the company’s advanced checkout management technologies.


Irisys featured in Stores Magazine Article

Posted by Richard Strange on Mar 28, 2009 10:50:00 AM

High-tech Line Busting

Retailers get help in trimming the waits


Intelligent queue management builds sales at Tesco

Posted by Richard Strange on Oct 5, 2006 4:12:00 PM

Sir Terry Leahy, chief executive of Tesco, the UK’s largest grocery chain, claimed that thermal imaging cameras, were a key factor in the company’s half year pre-tax profits rising ten per cent to £1.092 billion when announcing the company’s figures this week. The SMARTLANE cameras, developed by specialist British manufacturer of infra-red detectors IRISYS, drives Tesco’s popular ‘one in front’ campaign, designed to minimise queue waiting time at the store.

Leahy commented, “We have heat seeking cameras that sense the number of customers entering a store and predict the checkouts that need to be open in an hour. We can monitor and manage the service customers get much more precisely — by customer, by store and by the minute. Thanks to this, a quarter of a million more customers every week don’t have to queue.”

The IRISYS SMARTLANE solution uses ceiling mounted infra-red sensors above the checkout lanes to detect the number and behaviour of customers at the checkouts. By analysing behaviour, the intelligent sensors automatically calculate the average queue length, average wait time and overall store performance against Tesco’s One in Front* (OIF) customer service commitment. Displaying real-time queuing data on the shop floor enables the retailer’s management team to deploy their multi-skilled staff to react quickly to potential queuing issues.

Attila Winstanley, Productivity Director at Tesco adds, “Ensuring we offer the best service at the checkouts is one of our core disciplines, and it is also one of our biggest challenges. Historically
we have manually captured data on queue lengths at the checkout, but accuracy levels were varied. SMARTLANE accurately captures our OIF performance in real time, allowing Front End Checkout Managers to deliver better levels of service, whilst at the same time optimising the deployment of checkout staff.”

Simon Emary, Finance Director of IRISYS, said, “Customer service, and queue time in particular, is an increasingly important differentiator for retailers. Better service, cost-effectively delivered by IRISYS SMARTLANE technology, can drive both sales and bottom-line growth.”

IRISYS was recently listed in the Sunday Times Microsoft Tech Track 100 list of Britain’s fastest growing technology companies. The Northamptonshire-based company develops infra-red imaging devices that also monitor machines for wear and tear and screened travellers for fever during the SARS outbreak.

Tesco takes queuing seriously and in 1999 pioneered the One in Front policy (if there was more than one customer in front, they would open another check-out).


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