Even the most experienced checkout supervisor can't be everywhere at once. They can't measure the numbers of shoppers entering or making their way through the store, they can't see all the checkouts at the same time and they can't accurately measure the numbers of customers moving through the checkouts over time. Electronic Queue Management changes all this.
By placing sensors above checkouts, store entrances and around the building, Irisys systems can monitor the numbers of shoppers at each checkout and determine how many lanes need to be open at any one time. This objective measure of data means that supervisors can carry out their work more accurately, resulting in greater staff deployment efficiency and a better experience for the customer.
The data is also available for analysis at any level, from the store right up to the international level, to compare the KPIs for the business and see the effects of new policy rollout in near real-time.
Manual systems simply can't compete with this, it is only possible through electronic queue management. It can also brings a host of other benefits:
Reduced staffing costs
Improved customer service
Increased customer basket sizes
Increased customer loyalty
Optimised checkout labout
We have heat seeking cameras that sense the number of customers entering a store and predict the checkouts that need to be open in an hour... we can monitor and manage the service customers get much more precisely — by customer, by store and by the minute.
Sir Terry Leahy, former CEO of Tesco