Queue Management case study - top ranking US supermarket

Top ranked North American supermarket implements in-store best practice

queue management case studyGrocery retail is a tough business, so it is important to give your customers reasons to return.

Understanding customer expectations and evaluating real-time compliance against predetermined service levels which reflect these, can make all the difference to continuing success. Combine this with benchmarking against industry best practice – and you will see the results.

This leading supermarket chain did just that, with the result that wait times went down, lines went down and customer satisfaction went up – all at no additional labour cost!