Intelligent Queue Management Builds Sales

Keen to provide the best possible service for their customers at the checkouts, and aiming to improve customer loyalty and attract new customers – Tesco turned to Irisys thermal technology – with huge success.

Now Tesco is able to monitor and manage the service customers receive - by customer, by store and by minute – using Irisys’ Intelligent Queue Management System.

"... a key factor in the Company's half year pre-tax profits rocketing 10% to £1.092 billion."
Sir Terry Leahy - Chief Executive, Tesco

Being able to capture service performance in real-time allows Front End Checkout Managers to deliver not only an enhanced service, but also optimise the deployment of checkout staff.

"The project that has had the most impact on our customers is the implementation of detectors to monitor checkout queues."
Colin Cobain
IT Director, Tesco
Key factor in achieving
pre-tax profits of
£1.092
billion

Sir Terry Leahy, former Chief Executive of Tesco, the UK’s largest grocery chain and second largest retailer in the world, claimed that thermal imaging cameras were a key factor in the company’s half year (2006) pre-tax profits rising ten percent to £1.092 billion.