Irisys Blog

Morrisons Selects Irisys to Streamline Checkout Promise

Posted by Allen Haynes on Jan 4, 2018 2:00:00 PM

NORTHAMPTON, England and ATLANTA (4 January, 2018) – Morrisons, one of the largest supermarkets in the United Kingdom, is investing in its stores with the recent estate-wide upgrade of Irisys’ Queue Intelligence™ analytics solution.


Calculating Benefits of a Queue Management System — Labour Savings

Posted by Lorie Fontaine Demski on May 11, 2017 11:23:50 AM

In part 1 of ‘Calculating the benefits of a queue management system’, we briefly discussed the three most common financial benefits of implementing a queue management system – labor savings, sales increase, cost avoidance. This article further explores ways the Irisys system can help optimize the use of cashier labor and provides a few examples of how our customers have used to the system to do
just that.

The fight for entry-level labor

When profit margins are high and sales are good, efficiency isn’t always top of mind.
Right now, traditional grocery stores are facing several challenges that are impacting
their sales and profitability – price deflation, the aggressive growth of discount
grocers (such as Lidl) and the push in most states to raise minimum starting wages, to
name a few. In 2016, three of the top 10 food retailers in the U.S. –Walmart, Costco
and Target - raised their minimum starting wage. Because traditional grocery stores
hire from the same pool of entry-levelworkers, they are competing for these workers.
With US supermarket profit margins between 1-2%, it is difficult for them to compete
on the wage front. Irisys has worked with grocers that are unable to fill cashier
openings with any workers – not to mention quality ones – due to wage competition.
For grocers whose union cashiers are required to pay dues, the competition is even
greater. As labor becomes a larger percentage of operating costs, it becomes
increasingly important that it be used efficiently to help deliver great customer service and drive sales.


What You Need to Know About Amazon’s First Brick-and-Mortar Store

Posted by Allen Haynes on Apr 4, 2017 10:00:00 AM

Amazon’s store of the future – Amazon Go – has been delayed due to the store’s system being unable to track more than 20 people inside the store at a given time, according to recent industry reports and the Wall Street Journal. Additionally, the system is reportedly having issues understanding if an item has simply been "moved from its specific spot on the shelf."


Calculating the Benefits of a Queue Management System

Posted by Lorie Fontaine Demski on Mar 1, 2017 1:25:02 PM

Before implementing a new system or process, most retailers are required to evaluate the cost and benefits. This evaluation typically takes place during a proof of concept (POC) or pilot during which one or more stores are used to trial the new system. Following are some tips for determining the return on investment of a queue management system. While this example is specific to implementing a queue management system, the guidelines can be applied to other projects.


Serving Those Who Serve Themselves: 4 Ways to Optimize Self-Service Checkout Performance

Posted by Allen Haynes on Jan 18, 2017 11:00:00 AM


Tesco, Morrisons Best Places to Avoid Queueing – Both Use Irisys

Posted by Allen Haynes on Aug 2, 2016 4:08:48 PM

We’ve all been there – the long line, packed self-checkout, and slew of slow shoppers. All of these can affect the shopping experience, but waiting in a long queue is still the most bothersome, according to a recent study by Which?.


20 for 20: Irisys Celebrates 20 years of Worldwide Partnerships

Posted by Allen Haynes on Mar 25, 2016 1:48:50 PM

Irisys, the world’s No. 1 supplier of people counting detectors and grocery queue intelligence systems, will celebrate our 20th anniversary Friday, April 15. With more than 145 partners, Irisys’ extensive network spans more than 100 countries and is the industry’s most sophisticated consortium of retail-technology providers.


Benefits of the Irisys queue management system

Posted by Lorie Fontaine Demski on Dec 10, 2015 2:00:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In this – the fifth article in the series – we describe some of the specific ways our customers have used the system to better understand and improve their business.


Using Occupancy Data to Re-engage Employees With the Workplace

SafeCount privacy protecting occupancy monitoring - learn more