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Ralphs Queue Management case study

Keeping customers happy at Ralphs 

ralphs queue management case studySpeed of checkout is pivotal in customer satisfaction. Retail technologies like Irisys’ smart queue management solution are helping not only to re-define the customer experience, but are setting the measurable expectations that define it.

Ralphs, a subsidiary of The Kroger Co, implemented its system called QueVision, which uses infrared sensors and predictive analytics, to arm store front-end managers with real-time data to make sure registers are open when customers need them.

Powered by Irisys’ technology, QueVision was ranked No. 3 among the InformationWeek Elite 100 listing of the top business technology innovators in the United States, 2014.