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Queue Management blog

Study: Customers Walk Out of Stores, Abandon Purchases when Lines are Long

Posted by Natasha Gingles on Mar 10, 2014 1:55:00 PM

Americans will abandon a checkout line and leave a store without making a purchase after eight minutes of waiting in a checkout line.

British shoppers won’t even wait around that long. They’ll walk out after just six minutes.

These are among the findings of a new Omnico Group study, which also found 77 percent of Americans are less likely to return to a store where they experienced long checkout lines.

These findings aren’t surprising to us at Irisys, the world’s No. 1 supplier of grocery queue management systems. Irisys’ intelligent Queue Management solution is installed in more than 4,000 of the world’s busiest supermarkets – making checkout lines shorter and faster for millions of customers.

Mass retailers are pulling out as many high-tech stops as possible to remain competitive and keep their customers happy and loyal – especially in the grocery industry, where profit margins are incredibly slim.

Click here to find out how Morrisons and Tesco enhanced their service-delivery strategies using Irisys’ Queue Management solution.

Click here to see the type of powerful – and positive – buzz America’s largest traditional grocer, Kroger, generated when it deployed Irisys’ Queue Management solution nationwide.

Or click here to Contact Us for more information.

Topics: Morrisons, Retail, queue management, Tesco, Checkout Management, Customer Experience, Queue, Queue Management Systems, Checkout Technology, checkout

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