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Queue Management blog

Irisys Thermal Sensors Power Kroger 's QueVision Checkout System

Posted by Danielle Martin on May 6, 2013 9:15:00 PM

The Wall Street Journal recently highlighted Kroger’s use of infrared cameras as a weapon in its war against long checkout lines. The cameras are part of a high-tech solution called “Intelligent Checkout Management,” developed by Irisys, a global leader in thermal technology.

Kroger – the first grocer to roll out the Irisys system nationally in the United States – credits the technology for reducing its customers’ checkout wait times from an average of four minutes to 26 seconds. Kroger calls its system QueVision.

Foodland Super Market – Hawaii’s largest locally owned and operated grocery chain – also recently rolled out Irisys’ Intelligent Checkout Management solution in all of its 32 stores.

The system uses a combination of infrared cameras and sensors installed over store entrances, exits and checkout lanes to count shoppers by their body heat – and, using intelligent software that leverages both real-time and historical data – to predict how many staffed lanes should be open in 15- and 30-minute increments.

This infographic gives an overview of how the system predicts crowds – and optimized checkout levels.

Topics: customer flow management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Kroger QueVision, Checkout Technology, checkout line management, customer loyalty, improve customer satisfaction, checkouts queueing, Kroger checkout, Kroger infrared, retail checkout