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Queue Management blog

Another Customer Service Challenge - Life in the Slow Lane?

Posted by Lorie Fontaine on Mar 28, 2017 9:06:54 AM

A couple of weeks ago, RetailWire posted an excerpt of a study from the University of Herfordshire that recommends grocers establish a slow checkout lane to improve the shopping experience for the elderly. The study found “over 60s” largely desired slow checkout lanes in order to talk to grocery staff. Feedback to this recommendation from people in the retail industry was all over the place. Some said this would be discriminatory and insulting to seniors. Some said you can’t provide a special checkout lane to every group that wants one. Some thought it was a great idea.

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Topics: Customer Service, Retail Queue Management

Calculating the benefits of a queue management system

Posted by Lorie Fontaine on Mar 1, 2017 1:25:02 PM

Before implementing a new system or process, most retailers are required to evaluate the cost and benefits. This evaluation typically takes place during a proof of concept (POC) or pilot during which one or more stores are used to trial the new system. Following are some tips for determining the return on investment of a queue management system. While this example is specific to implementing a queue management system, the guidelines can be applied to other projects.

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Topics: Labor Costs, queue management, supermarket

Serving Those Who Serve Themselves: 4 Ways to Optimize Self-Service Checkout Performance

Posted by Allen Haynes on Jan 18, 2017 11:00:00 AM

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Topics: self-service checkout queues, self-checkout, queue management

Piggly Wiggly LLC: JTM Corporation -- An Irisys Queue Intelligence Success Story

Posted by Allen Haynes on Jan 16, 2017 11:00:00 AM

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Powered by Irisys Technology, Kroger Saves $250 Million in Operating Costs

Posted by Allen Haynes on Nov 15, 2016 3:52:20 PM

The Kroger Co.’s faster checkout initiative has made serious waves over the past few years. In 2014, it ranked No. 3 among the InformationWeek Elite 100 listing of the top business technology innovators in the United States. And just last week, the grocer detailed its QueVision technology, which is powered by Irisys’ intelligent Queue Management solution, has saved Kroger $250 million in labor costs since its deployment in 2010.

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Topics: queue management, Kroger QueVision, checkout, faster checkout

Irisys at the 2016 TRUNO Conference

Posted by Allen Haynes on Oct 5, 2016 6:39:46 PM

Irisys’ presence was strong at the 2016 TRUNO Retail Client Conference (TRUNO) on Sept. 26-28 in Lubbock, Texas. As the retail industry's premier event and networking platform for trusted retail solutions, TRUNO included several retail experts and decision makers, including Irisys’ own, Lorie Fontaine and Jeff Riordan.

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Topics: queue management, Retail Solutions, Retail Analytics

4 Ways Retailers Can Save Money Using Analytics

Posted by Allen Haynes on Aug 4, 2016 1:28:07 PM

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Topics: People Counting, Retail Queue Management

Tesco, Morrisons Best Places to Avoid Queueing – Both Use Irisys

Posted by Allen Haynes on Aug 2, 2016 4:08:48 PM

We’ve all been there – the long line, packed self-checkout, and slew of slow shoppers. All of these can affect the shopping experience, but waiting in a long queue is still the most bothersome, according to a recent study by Which?.

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Topics: Morrisons, queueing times, supermarket queueing times, queue management, supermarkets, Tesco, Queue, Kroger

Sustaining your front end strategy

Posted by Lorie Fontaine on Dec 23, 2015 2:34:43 PM

Sustaining your front end strategy

How putting the right steps in place can ensure you sustain the benefits achieved with the Irisys queue management

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In the fifth article we listed some of the specific ways our customers have used the system to better understand and improve their business.  In this article – the sixth and last in our series this year - we provide a list of steps our customers have taken to ensure their front end strategy is sustained.

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Topics: Retail, Queue Management Systems, Retail Queue Management

Benefits of the Irisys queue management system

Posted by Lorie Fontaine on Dec 10, 2015 2:00:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In this – the fifth article in the series – we describe some of the specific ways our customers have used the system to better understand and improve their business.

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Topics: Retail, Queue

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