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Queue Management blog

4 Ways Retailers Can Save Money Using Analytics

Posted by Allen Haynes on Aug 4, 2016 1:28:07 PM

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Topics: People Counting, Retail Queue Management

Tesco, Morrisons Best Places to Avoid Queueing – Both Use Irisys

Posted by Allen Haynes on Aug 2, 2016 4:08:48 PM

We’ve all been there – the long line, packed self-checkout, and slew of slow shoppers. All of these can affect the shopping experience, but waiting in a long queue is still the most bothersome, according to a recent study by Which?.

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Topics: Morrisons, queueing times, supermarket queueing times, queue management, supermarkets, Tesco, Queue, Kroger

Sustaining your front end strategy

Posted by Lorie Fontaine on Dec 23, 2015 2:34:43 PM

Sustaining your front end strategy

How putting the right steps in place can ensure you sustain the benefits achieved with the Irisys queue management

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In the fifth article we listed some of the specific ways our customers have used the system to better understand and improve their business.  In this article – the sixth and last in our series this year - we provide a list of steps our customers have taken to ensure their front end strategy is sustained.

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Topics: Retail, Queue Management Systems, Retail Queue Management

Benefits of the Irisys queue management system

Posted by Lorie Fontaine on Dec 10, 2015 2:00:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  In the fourth article, we stressed the importance of selecting and monitoring the correct key performance indicators (KPIs).  In this – the fifth article in the series – we describe some of the specific ways our customers have used the system to better understand and improve their business.

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Topics: Retail, Queue

Irisys Celebrates Milestone Year Marked with Quality and Innovation

Posted by Ian Wilcock on Dec 3, 2015 2:30:50 PM

2015 has been an exciting year marked by achievement for Irisys. Here are a few highlights:

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Topics: Irisys, NRF, NRF2016, 20th Anniversary

History of Thermal Imaging Infographic

Posted by Allen Haynes on Dec 1, 2015 8:58:25 PM

Thermal imaging is no new phenomenon, and has been growing in popularity as technology has advanced over the course of several decades. Take a look at how it has developed over time, and the role that Irisys has played in its evolution.

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Topics: Thermal Imaging, thermal kinetics

Key metrics for monitoring front end customer service

Posted by Lorie Fontaine on Nov 26, 2015 2:38:00 PM

In the first article, we shared the evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction.  In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  In the third article we described the process changes required to ensure your strategy is consistently delivered.  This article – the fourth in the series – stresses the importance of selecting and monitoring the correct key performance indicators (KPIs)

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Topics: Retail, queue management

Do Retailers have the processes in place to support and deliver their checkout service promise?

Posted by Lorie Fontaine on Nov 12, 2015 2:43:38 PM

Do Retailers have the processes in place to support and deliver their checkout service promise?

In the first article, we talked about the overwhelming evidence that a better and faster checkout experience contributes heavily to shopper’s overall satisfaction with a retailer and that by creating this experience, a retailer can differentiate themselves from their competitors.   In the second article we discussed the need to first understand your current service level and the effort required to achieve your desired service level before making a service promise.  This article – the third in the series - focuses on implementing your strategy and the process changes required to ensure it is maintained and consistently delivered.

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Topics: Retail, Retail Queue Management

Do retailers overspend to deliver their service promises?

Posted by Lorie Fontaine on Oct 29, 2015 12:21:11 PM

Do retailers overspend to deliver their service promises?

How Queue Intelligence can help retailers identify and deliver their service promise

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the second article in the series, we discuss the steps required to determine and deliver on your service promise. 

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Topics: Supermarket Technology, checkouts queuing, Retail, supermarkets, Customer Service

Customers are clear about what matters most – are retailers listening?

Posted by Lorie Fontaine on Oct 15, 2015 3:04:42 PM

Customers are clear about what matters most – are retailers listening?:

How effective queue management can improve customer satisfaction, optimize labor, and differentiate you from competitors

Every other week from now through the end of the year, we’ll be posting a series of articles about queue management and the value it can bring to your business. In this, the first article in the series, we define queue management, the need for accurate measurement, and the technical foundation of the Irisys solution. 

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Topics: Queue Management Systems

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