The American Customer Satisfaction Index (ACSI) gathers customer satisfaction data for six retail industries – department and discount stores, gas stations, drug stores, specialty retail stores, supermarkets and on-line retail.
Posted by Lorie Fontaine Demski on May 4, 2017 10:00:00 AM
The American Customer Satisfaction Index (ACSI) gathers customer satisfaction data for six retail industries – department and discount stores, gas stations, drug stores, specialty retail stores, supermarkets and on-line retail.
Posted by Allen Haynes on Jul 5, 2016 3:08:54 PM
Today’s marketplace leaves little room for retailers to let the customer experience fall by the wayside. Developing a comprehensive, data-driven strategy to maximize the customer experience is an integral component of a marketing plan. And it can be a driving factor in establishing repeat customers and positive brand advocacy.
Posted by Paul Fulton, Jr. on Feb 12, 2015 8:02:00 PM
North American retailers will increase their customer experience spending significantly in 2015, according to a recent report from SDL, a global customer experience consultancy firm.
Posted by Paul Fulton on Sep 5, 2014 5:18:00 PM
More than 70 percent of U.S. retail executives say they are adopting omnichannel strategies to link shoppers’ in-store experience with websites, mobile apps, and social media platforms, according to the KPMG 2014 Retail Outlook Survey.
Posted by Paul Fulton on Jul 10, 2014 5:52:00 PM
Some discount superstores in Gloucester may have begun to notice less footfall traffic, as shoppers in the area have begun turning to independent and smaller retailers.
Posted by Natasha Gingles on Feb 17, 2014 9:47:00 PM
The National Retail Federation projects U.S. retail industry sales will increase 4.1 percent in 2014. That growth – higher than last year’s 3.7 percent – presents a timely opportunity retailers can seize to grow and, more importantly, sustain a wider base of loyal customers.
Posted by Natasha Gingles on Feb 10, 2014 3:24:00 PM
U.S. shoppers plan to make more purchases from physical stores, but retailers need to improve the in-store experience, according to a recent study by Accenture. Nearly 21 percent of the respondents say they plan on increasing their in-store purchasing, but want stores to offer the same convenience of online shopping.
Posted by Natasha Gingles on Dec 5, 2013 2:37:00 PM
The official start to the holiday shopping season drew bleak numbers for retailers pushing the big Black Friday buildup.
Posted by Natasha Gingles on Oct 24, 2013 6:00:00 PM
Analytics can provide retailers with the ultimate insight into their customers. Monitoring in-store movement can yield specific information about consumer behavior, shopping habits and patterns.
Posted by Danielle Martin on Jun 7, 2013 7:16:00 PM
Amazon.com is planning a large-scale launch of online grocery sales, according to a report from Reuters. It brings with it the first serious online competition for traditional grocery chains.
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