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Irisys Thermal Sensors Power Kroger 's QueVision Checkout System

Posted by Natasha Gingles on May 13, 2013 4:12:00 PM

The Wall Street Journal recently highlighted Kroger’s use of infrared cameras as a weapon in its war against long checkout lines. The cameras are part of a high-tech solution called “Intelligent Checkout Management,” developed by Irisys, a global leader in thermal technology.

Kroger – the first grocer to roll out the Irisys system nationally in the United States – credits the technology for reducing its customers’ checkout wait times from an average of four minutes to 26 seconds. Kroger calls its system QueVision.

Foodland Super Market – Hawaii’s largest locally owned and operated grocery chain – also recently rolled out Irisys’ Intelligent Checkout Management solution in all of its 32 stores.

The system uses a combination of infrared cameras and sensors installed over store entrances, exits and checkout lanes to count shoppers by their body heat – and, using intelligent software that leverages both real-time and historical data – to predict how many staffed lanes should be open in 15- and 30-minute increments.

This infographic gives an overview of how the system predicts crowds – and optimized checkout levels.

Topics: Technology, queue management, Checkout Management, Customer Service, Customer Experience, Retail Technology, Thermal Solution, Queue, Kroger QueVision

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