Queue Management Blog

Queuing tops customers' pet hates in retail customer service

Posted by Mari Saona on Jul 10, 2012 12:50:00 PM

Any retailer knows that customer service is key in building loyalty and increasing sales. In a highly competitive market, where customers have an option to shop elsewhere, low levels of retail customer service are not tolerated. This article will outline what constitutes a bad customer service experience, as verified by retail industry research.

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