Queue Management Blog

Another Customer Service Challenge - Life in the Slow Lane?

Posted by Lorie Fontaine Demski on Mar 28, 2017 9:06:54 AM

A couple of weeks ago, RetailWire posted an excerpt of a study from the University of Herfordshire that recommends grocers establish a slow checkout lane to improve the shopping experience for the elderly. The study found “over 60s” largely desired slow checkout lanes in order to talk to grocery staff. Feedback to this recommendation from people in the retail industry was all over the place. Some said this would be discriminatory and insulting to seniors. Some said you can’t provide a special checkout lane to every group that wants one. Some thought it was a great idea.

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4 Ways Retailers Can Save Money Using Analytics

Posted by Allen Haynes on Aug 4, 2016 1:28:07 PM

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Canadian Retailers Gamble Lower Prices will Heighten Customer Loyalty

Posted by Natasha Gingles on Jun 6, 2014 2:04:00 PM

Canadian retailers plan to drop prices in a strategic move they believe will increase customer loyalty. But is it the right move? As recently as two years ago, Canada was in the midst of what seemed to be a retail boom. But high-profile entries – and falters – may have cooled the market.

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Irisys Queue Management can Complement Confusing Loyalty Programs

Posted by Natasha Gingles on Jun 4, 2014 2:41:00 PM

The surging popularity of three-tiered loyalty programs has not resulted in more loyal customers – it has resulted in more confused ones, according to a recent survey by Colloquy.

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Ralphs Implements Irisys Queue Management to Deliver Faster Checkout

Posted by Paul Fulton on Jun 2, 2014 6:00:00 PM

Consumers overwhelmingly buy groceries at traditional supermarkets – and will continue to do so for at least the next decade. That’s how long it will take before ecommerce alternatives account for even 10% of grocery sales, according to a recent study by Kantar Worldwide.

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Case Study: Tesco deploys Irisys Queue Management to alleviate subjectivity, deliver faster checkout for customers

Posted by Natasha Gingles on May 7, 2014 5:48:00 PM

Overview

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No matter how you say it… we’re No.1

Posted by Natasha Gingles on Mar 31, 2014 8:12:00 PM

The world’s leading retailers trust Irisys technology to manage, improve and maximize their in-store operations.

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Big Data: Enhancing Customer Experience in Real Time Builds Brand Loyalty

Posted by Natasha Gingles on Mar 24, 2014 1:15:00 PM

Delivering the ultimate shopper experience increases customer loyalty. And though retailers have personalized customer service for decades, they have primarily been limited to using historical data to make critical in-store decisions.

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Short Season and Fast Sales, Irisys’ Technology Can Help Retailers Maximize Busy Stores During Peak Holiday Periods

Posted by Natasha Gingles on Nov 20, 2013 2:32:00 PM

A late Thanksgiving means six fewer days of holiday shopping – making it the shortest season in almost a decade.

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Queue Management and Self Service: Sweating the Asset

Posted by Paul Fulton on Sep 10, 2013 7:10:00 PM

Customer self-service is not new. Most large retailers now offer self-service options, with some even providing “scan-as-you-shop” mobile apps.

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