Queue Management Blog

Thermal Sensors: Accuracy

Posted by Robert Clarke on Feb 15, 2012 8:16:00 PM

Now that we are a few weeks removed from the 2012 NRF Convention and Expo, it’s a good time to look back and reflect on some of the conversations we had at the show.

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The Big Show: Initial Thoughts

Posted by Robert Clarke on Jan 26, 2012 10:15:00 PM

Another year, another NRF Convention and Expo in the books, and as much as mobile and social media were trends this year, there remained a concentration on the foundation of retail, customer service. Customer-centricity was the buzz word and it could be seen everywhere. It was clear the new technologies at the show served to enhance the customer experience. 

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Retailers Highlight Technology and Customer Experience in 2011

Posted by Robert Clarke on Feb 11, 2011 7:16:00 PM

Last month at the National Retail Federation’s Big Show, it was obvious that technology and the customer experience were the focus. It’s not just about having the most cutting edge tech, it’s how retailers use that technology to build customer loyalty and create a positive image for their business in an increasingly competitive market. We are at the point that if retailers do not make a concerted effort to use technology to improve customer service, they are going to find themselves left behind.

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