Queue Management Blog

The Big Show: Initial Thoughts

Posted by Robert Clarke on Jan 26, 2012 10:15:00 PM

Another year, another NRF Convention and Expo in the books, and as much as mobile and social media were trends this year, there remained a concentration on the foundation of retail, customer service. Customer-centricity was the buzz word and it could be seen everywhere. It was clear the new technologies at the show served to enhance the customer experience. 

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