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Queue Management blog

UK Retail Sales Expectations at Highest Level in 27 Years

Posted by Paul Fulton on Jun 15, 2015 2:28:00 PM

UK retailers are experiencing a surge in sales, and June’s revenue projections are the highest they’ve been since 1988, according to the Confederation of Business Industry (CBI).

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Topics: queue management, Customer Experience, checkout line management, Retail Analytics

A High-Tech Approach To Customer Service

Posted by Jordan Britchford on Jun 8, 2015 3:45:17 PM

Irisys' Head of Sales, Chris Precious, writes about the new innovations and trends, with a special focus on the North American market. 

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Topics: People Counting, Queue Management Systems

What does Aldi tell us about queuing?

Posted by Jordan Britchford on Apr 20, 2015 9:43:33 AM

With the recent news that Aldi has overtaken Waitrose as the UK’s sixth largest supermarket, there’s been a lot mentioned in the business press about their business model, the look and feel of the stores and specifically about the product ranges they sell. But, one aspect that’s been largely ignored is also one of the most important, the different queuing experience that Aldi, and other discount supermarkets offer.

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Topics: Customer Service, Customer Experience, Queue Management Systems, Aldi

U.S. Retailers Struggling to Connect with Consumers, Create Unique Experience

Posted by Paul Fulton on Apr 2, 2015 5:33:22 PM

U.S. retailers must innovate and optimize their operational capabilities to deliver a streamlined customer experience to shoppers, according to a recent report from the research firm Accenture.

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Topics: queueing times, Retail, queue management, Retail Customer Service, faster checkout

Ipsos Retail Performance and Irisys Partner to Bring Unprecedented Retail Analytics Expertise and Value to North America

Posted by Paul Fulton on Jan 27, 2015 9:21:56 PM

MILTON KEYNES and NORTHAMPTON, UK (22 December, 2014) – An expanding relationship in North America between two global retail-analytics leaders will deliver unprecedented access to cutting-edge solutions that combine powerful retail consultancy and market-leading technology.

Ipsos Retail Performance, one of the world’s leading retail consultancies, and Irisys, the world’s No. 1 supplier of people counting and grocery queue management technologies, have partnered to take their global best practices and industry-leading solutions to North America – where demand for sophisticated innovation continues to grow at a record pace.

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See You at NRF 2015 Jan. 11-13

Posted by Paul Fulton on Dec 18, 2014 2:03:00 PM

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Topics: Thermal Imaging, queue management, Checkout Management, Retail Technology, NRF 2015, Retails Big Show

Irisys Celebrates Another Banner Year Marked with Pacesetting Achievement

Posted by Paul Fulton on Dec 15, 2014 1:30:00 PM

2014 has been another banner year for Irisys, which continued a streak of taking new innovation and timely strategies to the retail analytics market:

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Topics: Thermal People Counting, queue management, Checkout Management, Customer Service, National Retail Federation, NRF15

Amazon Re-invents Retail Landscape – Again – with Fire Smartphone

Posted by Natasha Gingles on Jun 23, 2014 2:49:00 PM

Amazon’s new Fire smartphone is less of a phone and more of a shopping powerhouse. A user simply points the device, clicks a picture of an object, and the phone scans more than 100 million potential matches. It then delivers a variety of shopping results right to Fire’s 3D screen. Checkout is just a few screen-taps away.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

Canadian Retailers Gamble Lower Prices will Heighten Customer Loyalty

Posted by Natasha Gingles on Jun 6, 2014 2:04:00 PM

Canadian retailers plan to drop prices in a strategic move they believe will increase customer loyalty. But is it the right move? As recently as two years ago, Canada was in the midst of what seemed to be a retail boom. But high-profile entries – and falters – may have cooled the market.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

Irisys Queue Management can Complement Confusing Loyalty Programs

Posted by Natasha Gingles on Jun 4, 2014 2:41:00 PM

The surging popularity of three-tiered loyalty programs has not resulted in more loyal customers – it has resulted in more confused ones, according to a recent survey by Colloquy.

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Topics: Queue Control, Quevision, queue management, Retail Queue Management, Improve Customer Service, Retail Analytics, Queuing Systems

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